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CBI Manage - Maintenance
Get control over your network
Effectively
managing technology can seem like a race against the clock. No sooner
do you have one area running at peak performance, than a change in
another demands your attention. And when troubleshooting dominates,
there is too little time to plan. The strategic projects that create
real value for your enterprise fall by the wayside.
Let Computer
Breakthrough’s cost effective management services help you end the
constant firefighting. Our monitoring & management solutions watch all
aspects of availability and performance for your systems. They bring
visibility and control even to the most diverse IT environments.
You are in good hands
We start out with sitting down and having a strategic technology planning session. Once we have the direction of where your company is going we can start to prioritize technology decisions. We then do a detailed discovery of your computer hardware and software.
Computer Breakthrough helps by:
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Helping you
manage your network resources
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Having available
the expertise of the best system engineers
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Letting you use staff time more
effectively
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Having regularly scheduled
preventative maintenance to ensure high levels of productivity
Our
programs contain:
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One strategic technology planning session with one of our senior
consultants.
This allows us to understand
what you are doing with technology and how we can better tailor the
program to your needs. Once we have the direction of where your
company is going we can begin to prioritize technology decisions.
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Monitoring of your file servers and workstations.
We know when issues happen
with your network. Each file server and workstation has a monitoring
agent that lets us know when you are having trouble. Patterns arise
over time and our expert engineers can head off a problem before it
happens.
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Call logging.
All issues are tracked
centrally at our facility in Cambridge. When an engineer comes on
site they hit the ground running. They know the open issues and what
needs to get solved.
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Extensive reporting on open and closed issues.
You will know all of the
issues that have been solved throughout the month.
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2 hour guaranteed response time.
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Extensive system documentation.
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Emergency Visits.
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Coverage for every business day of the week.
Choose the frequency of the plan
- Platinum - Total outsourced solution
- Gold - Let us enhance your existing IT team
- Silver - Let us enhance your organization
- Comparison - Compare the plans
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