Computer Breakthrough Inc -- click to return to home page
About CBI CBI Partners CBI News Shop CBI
Section Navigation

Strategy
I.T. Foundation
Second Opinion
Health Exam

Security
Company Inspector
Guardian
E-Mail Man

Support
CareTaker
Local Tech Shop

The CareTaker

Real Time, Real People, Customer care

You know what it takes to provide your customers with good care taking. You know because You have been there. The problem is good customer care is a one to one relationship and you can only talk to one customer at a time.

You need to be able to take your good customer care practices and replicate them to meet the care needs of all of your customers. And what about the nature of customer care problems?

Not all problems are as critical as others. And yet if it’s a problem for your customers, it’s a problem for you.

Not only do you need to be able to replicate your customer care, you also need to be able to delegate your customer care problems so that you can focus on the priorities that demand your personal attention.

That’s where the CareTaker comes in.

With the CareTaker you are able to provide all your customers with your vision of good customer care with real people in real time. The CareTaker help desk service enables you to replicate your quality of customer care and delegate problems to the CareTaker according to your priorities. With the CareTaker you can save time, money and all your customer relationships.

Let The CareTaker be your Partner in Customer Care Success.

The CareTaker provides you with:

  • Articulation of Your Customer Care Criteria.
  • Prioritization of Your Customer Care Issues and Problems.
  • Replication of Your Customer Care Capabilities.
  • Delegation of Your Customer’s Care Needs According to your Focus.
  • Observation of Your Customer Care Success Through Reporting.
The CareTaker is a Managed service with three components
  • Help Desk – A qualified team of technical professionals guides you and your staff through your problems. Whether it is helping with an application or particular functions in Microsoft Word or Excel we get the issues solved with care.
  • Remote Monitoring – Our remote monitoring software allows us to securely monitor the health of your computers and servers. When situations are beyond normal parameters, a warning is sent to one of our caretakers. Remote monitoring is a proactive tool that saves you time, money and increases your productivity.
  • Remote Control – With remote control technology our online caretakers repair and resolve problems without being onsite. Instead of waiting hours or days, issues can now be resolved in minutes, often before they occur.




Engagement Information
Company Information
Annual Sales Volume
Number of Employees
Number of Executive Officers
Number of Locations
Approximate Number of File Servers
Approximate amount of data to be backed up megabytes
What is your primary area of concern for your business?
What is your current IT consideration?

Engagement Date Information
Date: --(mm-dd-yyyy)
Time:
Location:








Join our mailing list


copyright © 2001 Computer Breakthrough, Inc